Shipping policy
Processing & Shipping Times
At JollyKitties, we work hard to bring you pawsome products! Below is our estimated processing and shipping timeline:
✅ Order Processing: 2-5 business days (each item is made-to-order with care).
✅ Shipping Times:
- USA: 5-12 business days
- Canada: 7-15 business days
- UK & Europe: 7-15 business days
- Australia & New Zealand: 10-20 business days
- Rest of the World: 10-25 business days
🚀 You will receive a tracking number as soon as your order ships!
Important: Shipping times may vary due to carrier delays, customs, or peak holiday seasons.
🌎 Where Do You Ship?
We currently ship to most countries worldwide! If your country is unavailable at checkout, please contact us at support@jollykitties.com and we’ll do our best to assist you.
💰 Shipping Costs
Shipping fees are $14.99 USD.
📦 Free Shipping? We occasionally run free shipping promotions, so stay tuned!
📦 How Can I Track My Order?
Once your order ships, you’ll receive an email with tracking information. You can also track your order here: [Tracking Link].
🚨 Lost, Stolen, or Delayed Shipments
We are not responsible for lost or stolen packages, but we’ll do our best to help! If your package is missing, please:
1️⃣ Check with neighbors or local post offices.
2️⃣ Wait a few extra days (sometimes carriers mark items delivered early).
3️⃣ Contact us at support@jollykitties.com, and we’ll assist you in filing a claim.
📩 Questions?
If you have any questions about your order, feel free to reach out at support@jollykitties.com or DM us on Instagram (@JollyKittiesCo).
🐾 Thank you for being part of the JollyKitties family! We appreciate you!